Processing Time

Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM or on weekends will be processed the following business day. During peak seasons or promotional periods, processing may take up to 3-5 business days.

Shipping Methods and Timeframes

We offer several shipping options to meet your needs:

Standard Shipping (5-7 business days) - Free shipping worldwide 

Shipping timeframes begin after your order has been processed and shipped. Weekend days are not counted as business days.

Shipping Locations

We currently ship to all 50 United States and Washington D.C. We also offer international shipping to select countries. International orders may be subject to customs fees, duties, and taxes determined by the destination country, which are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated based on the shipping method selected, package weight, and destination. The exact shipping cost will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions that will be clearly indicated on our website.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number on our shipping carrier's website.

Delivery Issues

If your package shows as delivered but you haven't received it, please check with neighbors, building management, or other household members. Contact us within 7 days if your package cannot be located. We are not responsible for packages that are delivered to the address provided by the customer.

International Shipping

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are separate from your order total and are collected by the shipping carrier or customs agency upon delivery.

Address Changes

Shipping addresses cannot be changed once an order has been processed. Please ensure your shipping address is correct before completing your purchase. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Contact Information

For shipping questions or concerns, please contact our customer service team at customer@cktskincare.com. We're here to help Monday through Friday, 9:00 AM to 5:00 PM EST.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the support team at customer@cktskincare.com or via the contact page here. We can only process these requests within 30 days after delivery.